1. What products do you sell?
selviollc.com primarily sells men's workwear.
2. Do you support international shipping?
No. We currently only offer shipping within the United States and do not support international shipping or orders to overseas addresses.
3. How long does it take for my order to ship?
All orders typically ship within 1-3 business days after successful payment. Slight delays may occur during holidays or peak order periods, but we will process your order as quickly as possible.
4. How long will it take to receive my order?
After your order ships, it will generally arrive within 3-7 business days (within the United States). The exact time will vary depending on the shipping address and logistics status.
5. How can I track my order?
After your order ships, you will receive tracking information and can view the delivery status in real time using the tracking number. If you have not received your order, please contact customer support for assistance.
6. Can I modify or cancel my order?
You can request to modify or cancel your order before it ships. Once an order enters the shipping or transit status, it cannot be cancelled directly. It will need to be processed according to the return procedure after receipt.
7. Can I return or get a refund?
Yes. We offer a 30-day return/refund policy, provided the item is unused, in its original packaging, and meets the return conditions. Please refer to the refund policy page for details.
8. What if there is a quality problem with the product?
If you receive a product with a quality problem, please contact customer service as soon as possible and provide your order information and photos. We will arrange a return, exchange, or refund for you.
9. How can I contact you?
You can contact us through the following methods:
Website: selviollc.com
Email: joshua@selviollc.com