selviollc.com is committed to providing customers with a stable and reliable shopping experience. If you are not satisfied with your purchase or encounter any problems during use, you can apply for related services according to the following refund and return policy. Please read these terms carefully before applying.
I. Scope of Refund and Return Policy
Customers can apply for a return or refund within 30 days of receiving the goods if the following conditions are met:
The goods have quality problems or defects.
The wrong goods were sent or are clearly inconsistent with the order description.
The customer is dissatisfied with the goods and wishes to return them (subject to return conditions).
We encourage customers to check the product condition as soon as possible after receiving the goods to ensure that any problems can be resolved within the effective period.
II. Return Conditions
To ensure a smooth return process, the goods must meet the following conditions:
The goods must be in an unused condition.
The goods must retain their original packaging, tags, and all accessories.
The goods must not have any man-made damage, stains, or washing marks.
The application must be submitted within the specified 30-day period.
If the goods do not meet the above conditions, we may not be able to process a refund or may only provide a partial refund.
III. Refund Application Process
To apply for a refund or return, please contact customer service via email and provide the following information:
Order Number
Email address or contact information used when placing the order
Reason for Refund
Product Photos (if there are quality issues or incorrect shipments)
We will review your application upon receipt and provide a response and solution within a reasonable timeframe. Upon approval, we will provide a return address or further instructions.
IV. Refund Method and Processing Time
Refunds will be processed through the original payment method. The specific process is as follows:
The refund process begins after the product is returned and confirmed by quality inspection.
Generally, refunds will be processed within 3-5 business days.
Actual arrival time may be delayed depending on the bank or payment platform.
Please note that holidays or peak periods may cause slight delays in processing time.
V. Order Cancellation Policy
Customers can apply to cancel their orders and receive a full refund before the order is shipped.
If the order has already been shipped, it will be processed according to the return procedure after the goods arrive.
Orders already in transit cannot be cancelled directly.
VI. Handling Special Circumstances
Refund processing time may be affected in the following situations:
Logistics delays or late delivery of packages
Holidays or peak logistics periods
Product quality issues requiring further verification
We will do our best to assist customers in resolving the issue and communicate with the logistics or relevant service providers.
VII. Contact Us
If you have any questions about the refund policy or need to apply for a refund, please contact us through the following methods:
Website: selviollc.com
Email: joshua@selviollc.com